Running Room Support

Run to Quit

General

• What is the Commit to Quit contest?
• How much does the program cost?
• Can I bring a friend?
• Why is there not a Run to Quit program in my city?
• When is the start date?
• What is Run to Quit?

General

Announcements

• ★ Welcome to our new Help Centre
• New Security for RunningRoom.com

FAQ

• I'm getting a warning about insecure content on the web site. Is there are secure alternative?
• Can I use images and/or material from the Running Room website?
• Spoofing
• Data Base Removal?
• How do I unsubscribe from the print magazine that is mailed to me periodically?
• Mission Statement

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Login Help

Email settings

• I am not getting my Store or Clinic emails
• How do I view / update my email Newsletter Preferences?
• My ISP ( Internet Service Provider) is blocking the my email notifications
• Change my email and or password?

Setting up your PROFILE

• How do I change my e-mail address?
• My email address is already being used?
• Why do you request an e-mail address in order for me to establish a member profile?
• I have an existing Running Room account and was given another user name and password. What account do I use?

Password Support

• Here are step by step password reset instructions
• Where do I find / edit my login / username?
• How do I find a verification code in order to change password?
• How to clear browser cache.
• I entered my login information correctly but I keep getting “Access Error. Click here to login.” What am I doing wrong?
• Having trouble changing password.

Security Functions

• Data Base Removal Form
• Enhanced Security Features

On-line Shopping

General

• Can I use my Visa or Master Card pre-paid cards?
• Can I return/exchange an on-line order at a store ?
• Are bra's refundable?
• What is the Running Room Fit-Wear Guarantee?
• How do I Know When I Need a New Shoe?
• Why do I keep receiving error messages when trying to place an order using Safari?

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Order Shipping

• Do you ship Canada Post?
• Free Shipping on Orders Over $150!
• I placed an online order, when will it be shipped?
• When will my order be ready for pick up at the store?

Price Protection Policy

• Can I return my sale item?
• I found an item I purchased at a lower price?

Race Entry

Registration

• Where do I register for a race?
• Can I register more than one person at a time?
• How do I add my Age on Race Day?
• Do I need an account to register for a race?
• I registered for an event and cannot locate a members profile.
• I am registering for an event and want to set up a members profile.

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Team Registration

• I am a team Captain - how do I get members to join my team?

Confirmation

• I registered for a race but didn't receive confirmation?
• My name doesn't appear on the confirmation list for the race?
• How do I Hide my name from the confirmation list?

Race Director Help

Race Listings Submission Form

• Mobile Registration
• EFT Payments Are Available For Your Race!
• Race / Event Listings Submission Form
• Race info same as last year? You can now duplicate your race!
• Does Running Room charge Race Directors a fee to use their registration system?
• Connect with other Race Directors

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Race Director Access

• How do I resend an applicants confirmation email?
• What are the areas that I can edit on my Race forms?
• How do I see / review the online registration and donations revenue?
• I don't have access to my event that I am a Race Director for?
• I have access to my event, now what?
• I keep receiving DIO reports for my event? What are these and how do I view them?

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Race Cancellations

• How do I cancel my race?

Fundraising

Charity Directors

• How do I log on if I am a Charity Director for a Race?
• How do I set up online donations for my charity?
• When/How do I get the registration fees/donations for my race/charity?

Donate

• What is the reCaptcha code - I'm not a Robot field?
• How do I make an anonymous donation?
• My Credit Card is being declined when I try to make a Donation
• Can I make a donation to the charity as part of my Race registration?
• How can I keep track of offline donations?

Fundraise

• Can I change the name of a person that has made a donation?
• fundraising page is displaying as anonymous
• How do I set up my Fundraising Dashboard?
• Where can I see my fundraising for a race?
• How do I solicit for donations.
• Can I raise funds for my charity of choice for an event?

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Team Fundraising

• How do I set up my Team Fundraising Dashboard
• Can I check how much my team has raised through the running Room website?

Training Program Help

Online Clinic information

• Can I make changes to my program after I have registered?
• Where do I find my clinic coupons?
• What training programs do you offer?
• Do you offer training programs for children?
• Where Can I Find a Listing of Programs Offered at a Specific Store?
• What is Run Club and when is it?

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Clinic Login Issues

• Why can't my wife and I share the same e-mail address?
• When I login I don't see my clinic (training program) information.
• When I login I don't see my clinic information.

Weekly Instructor E-Mail Help

• I have subscribed to receive the weekly email but I am still not receiving it?
• I am not receiving the confirmation email when I change my subscription?
• I am not getting the weekly updates from my instructor or the store. Is there anything I can do?

Loyalty Program

General

• How Do I Join Running Room Rewards/Loyalty Program?
• How do I see my purchase history/Reward Balance?
• Get a free copy of the Running Room Magazine?
• What is your loyalty program?
• I don't have an email address, what should I do?
• Can I shop at any Running Room to accumulate points?

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