Running Room Support
On-line Shopping
General
- Afterpay
- Can I use my Visa or Master Card pre-paid cards?
- Can I return/exchange an on-line order at a store?
- Are bra's refundable?
- What is the Running Room Fit-Wear Guarantee?
- How do I Know When I Need a New Shoe?
Price Protection Policy
Shipping
Order Shipping
Returns
Returns
Rewards Program
General
- How Do I Join Running Room Rewards Program?
- How do I see my purchase history/Reward Balance?
- What is your loyalty program?
- I don't have an email address, what should I do?
- Can I shop at any Running Room to accumulate points?
- What purchases are eligible for points?
Races
Athlete Dashboard
Race Directors Online Registration Set Up
Login Help
Email settings
- I am not getting my Store or Clinic emails
- How do I view / update my email Newsletter Preferences?
- How do I sign up or edit my name for promotional emails from The Running Room? / Constant Contact subscriptions
- How do I whitelist the emails from the Running Room?
- My ISP ( Internet Service Provider) is blocking the my email notifications
- Change my email and or password?
Setting up your PROFILE
- How do I Edit my profile to change my personal details and e-mail address?
- My email address is already being used?
- Why do you request an e-mail address in order for me to establish a member profile?
- I have an existing Running Room account and was given another user name and password. What account do I use?
Password Support
- Google Authenticator - 2 step verification login
- Here are step by step password reset instructions
- Where do I find / edit my login / username?
- How do I find a verification code in order to change password?
- How to clear browser cache.
- I entered my login information correctly but I keep getting “Access Error. Click here to login.” What am I doing wrong?
General Questions
Announcements
FAQ
- I'm getting a warning about insecure content on the web site. Is there are secure alternative?
- Can I use images and/or material from the Running Room website?
- Spoofing
- Data Base Removal?
- Mission Statement
- Do you offer franchise opportunities?
Database Removal & Privacy
Topics
- ★ Privacy Policy
- Marketing Emails (Mailchimp) - Manage Preferences and Subscription
- Data Base Removal Form
- Privacy Contact Information
- Password Protection
- How do I reset my password?