Running Room Support
On-line Shopping
General
- Afterpay
- Can I use my Visa or Master Card pre-paid cards?
- Can I return/exchange an on-line order at a store ?
- Are bra's refundable?
- What is the Running Room Fit-Wear Guarantee?
- How do I Know When I Need a New Shoe?
Price Protection Policy
Race Registration
Registration
- Run for Women registration
- Participant to Participant / Transfer tool
- Athlete Dashboard - Editing your registration.
- I have Fanshield purchase protection and cannot attend an event. How do I make a Claim?
- Registrations Insurance with Fanshield
- Sharing your registration - Social Media links
Team Registration
Confirmation
Shipping
Order Shipping
Fundraising
Charity Directors
Donate
Fundraise
- How do I set up my Fundraising Dashboard?
- How to I get Back to my Fundraising Home Page?
- How can I keep track of offline donations?
- How do I solicit for donations.
- fundraising page is displaying as anonymous
- No Fundraising Tab available on the race page.
Team Fundraising
Returns
Returns
Race Director
Race Listings Submission Form
- Race Submission - Social Media Integration.
- Race Submission Form - Team Option 3 - Sliding Scale Team / Variable Fee
- Race Submissions - Free and Paid shirts
- Race Submission Form - Tips and FAQ's
- Race info same as last year? You can now duplicate your race!
- Race / Event Listings Submission Form assistance.
Race Director - Administration Access
- Inactivating / Activating your Race
- I have access to my event, now what?
- Race Director Dashboard - Viewing Current and Archived events.
- I don't have access to my event that I am a Race Director for?
- What are the areas that I can edit on my Race forms?
- Race Director - Viewing Paid and Unpaid applicants
Race Cancellations
Advantage Membership
About Running Room Advantage
Rewards Program
General
- How Do I Join Running Room Rewards/Loyalty Program?
- How do I see my purchase history/Reward Balance?
- What is your loyalty program?
- I don't have an email address, what should I do?
- Can I shop at any Running Room to accumulate points?
- What purchases are eligible for points?
Login Help
Email settings
- I am not getting my Store or Clinic emails
- How do I view / update my email Newsletter Preferences?
- How do I sign up or edit my name for promotional emails from The Running Room? / Constant Contact subscriptions
- How do I whitelist the emails from the Running Room?
- My ISP ( Internet Service Provider) is blocking the my email notifications
- Change my email and or password?
Setting up your PROFILE
- How do I Edit my profile to change my personal details and e-mail address?
- My email address is already being used?
- Why do you request an e-mail address in order for me to establish a member profile?
- I have an existing Running Room account and was given another user name and password. What account do I use?
Password Support
- Google Authenticator - 2 step verification login
- Here are step by step password reset instructions
- Where do I find / edit my login / username?
- How do I find a verification code in order to change password?
- How to clear browser cache.
- I entered my login information correctly but I keep getting “Access Error. Click here to login.” What am I doing wrong?
General Questions
Announcements
FAQ
- I'm getting a warning about insecure content on the web site. Is there are secure alternative?
- Can I use images and/or material from the Running Room website?
- Spoofing
- Data Base Removal?
- Mission Statement
- Do you offer franchise opportunities?
Training Program
Online Clinic information
- Where do I submit a training program evaluation?
- Can I make changes to my program after I have registered?
- Where do I find my clinic coupons?
- What training programs do you offer?
- Do you offer training programs for children?
- What is Run Club and when is it?
Clinic Login Issues
Weekly Instructor E-Mail Help
Database Removal & Privacy
Topics
- ★ Privacy Policy
- Data Base Removal Form
- Privacy Contact Information
- Password Protection
- How do I reset my password?
- Enhanced Security Features