Running Room Support
Advantage Membership
About Running Room Advantage
Advantage Deals
Run to Quit
General
General
Announcements
FAQ
- I'm getting a warning about insecure content on the web site. Is there are secure alternative?
- Can I use images and/or material from the Running Room website?
- Spoofing
- Data Base Removal?
- How do I unsubscribe from the print magazine that is mailed to me periodically?
- Mission Statement
Login Help
Email settings
Setting up your PROFILE
Password Support
- Here are step by step password reset instructions
- Where do I find / edit my login / username?
- How do I find a verification code in order to change password?
- How to clear browser cache.
- I entered my login information correctly but I keep getting “Access Error. Click here to login.” What am I doing wrong?
- Having trouble changing password.
Security Functions
On-line Shopping
General
- Can I use my Visa or Master Card pre-paid cards?
- Can I return/exchange an on-line order at a store ?
- Are bra's refundable?
- What is the Running Room Fit-Wear Guarantee?
- How do I Know When I Need a New Shoe?
- Why do I keep receiving error messages when trying to place an order using Safari?
Order Shipping
Price Protection Policy
Race Registration Help
Registration
- Editing your Around the Bay 2020 registration with the Running Room.
- Participant to Participant / Transfer tool
- Athlete Dashboard - Editing your registration.
- I have Fanshield purchase protection and cannot attend an event. How do I make a Claim?
- Protect registrations with Fanshield
- Sharing your registration - Social Media links
Team Registration
Confirmation
Race Director Help
Race Listings Submission Form
- Race Submission Form - Team Option 3 - Sliding Scale Team / Variable Fee
- Race Submissions - Free and Paid shirts
- Race Submission Form - Tips and FAQ's
- Race info same as last year? You can now duplicate your race!
- Race / Event Listings Submission Form
- Mobile Registration
Race Director - Administration Access
- How do I Edit a donors pledge to appear on a fundraisers dashboard?
- How do I view the Total Funds raised for the charity?
- How can I view the top fundraisers?
- What is FanShield Purchase Protection?
- I don't have access to my event that I am a Race Director for?
- I have access to my event, now what?
Race Cancellations
Fundraising
Charity Directors
Donate
Fundraise
- Fundraiser Email Notifications
- New Fundraising Milestone Notices:
- Can I change the name of a person that has made a donation?
- fundraising page is displaying as anonymous
- How do I set up my Fundraising Dashboard?
- How can I keep track of offline donations?
Team Fundraising
Training Program Help
Online Clinic information
- Is Run Club mandatory if I am enrolled in a clinic?
- Where do I submit a training program evaluation?
- Can I make changes to my program after I have registered?
- Where do I find my clinic coupons?
- What training programs do you offer?
- Do you offer training programs for children?
Clinic Login Issues
Weekly Instructor E-Mail Help
Loyalty Program
General
- How Do I Join Running Room Rewards/Loyalty Program?
- How do I see my purchase history/Reward Balance?
- Get a free copy of the Running Room Magazine?
- What is your loyalty program?
- I don't have an email address, what should I do?
- Can I shop at any Running Room to accumulate points?