Running Room Support

On-line Shopping

General

• Afterpay
• Can I use my Visa or Master Card pre-paid cards?
• Can I return/exchange an on-line order at a store?
• Are bra's refundable?
• What is the Running Room Fit-Wear Guarantee?
• When To Replace Your Shoes

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Price Protection Policy

• Can I return my sale item?
• I found an item I purchased at a lower price?

Shipping

Order Shipping

• Free Shipping on orders over $75
• I placed an online order, when will it be shipped?
• When will my order be ready at the store for In-store Pick-up

Returns

Returns

• ★ How to make a return?

Rewards Program

General

• How Do I Join Running Room Rewards Program?
• How do I see my purchase history/Reward Balance?
• What is your Rewards program?
• I don't have an email address, what should I do?
• Can I shop at any Running Room to accumulate points?
• What purchases are eligible for points?

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Races

Race Directors Online Registration Set Up

• Set Up Your Race
• Running Room and Race Roster

Login Help

Email settings

• How do I sign up for marketing emails from Running Room? (Mailchimp subscription)
• How do I whitelist the emails from the Running Room?
• My ISP ( Internet Service Provider) is blocking the my email notifications
• Change my email and or password?

Setting up your PROFILE

• How do I Edit my profile to change my personal details and e-mail address?
• My email address is already being used?

Password Support

• Here are step by step password reset instructions
• How to clear browser cache.
• Having trouble changing password.

General Questions

Agents Only

• ★ Global Email Removal Tool
• ★ Enable email forwarding

Announcements

• ★ Welcome to our new Help Centre
• New Security for RunningRoom.com

FAQ

• I'm getting a warning about insecure content on the web site. Is there are secure alternative?
• Can I use images and/or material from the Running Room website?
• Spoofing
• Data Base Removal?
• Do you offer franchise opportunities?

Database Removal & Privacy

Topics

• ★ Privacy Policy
• Marketing Emails (Mailchimp) - Manage Preferences and Subscription
• Data Base Removal Form
• Privacy Contact Information
• How do I reset my password?