My Credit Card is being declined when I try to make a Donation

The Running Room accepts Mastercard, Visa and American Express credit cards. Sorry but we do not accept Visa Debit cards for payment.

Ensure that you are entering the credit card information correctly as well as the numbers that are displayed in the reCAPTCHA image below the credit card information - credit card number, expiry date, and verification number cannot have any spaces, dashes or hyphens.


If there is no issue with the credit card and if there were multiple attempts to make a donation we suggest clearing the browser cache before another donation attempt. This will ensure any incorrect data is not being cached on the Browser.

This selection is under the Tools Menu in Internet Explorer. Select the Internet Options. In the General tab select the Delete field under Browser History.

Step by step instructions on clearing cache on other Browsers can be found on this Wiki page.

 

Have more questions? Submit a request
Powered by Zendesk