My Credit Card is being declined when I try to make a Donation

The Running Room accepts Mastercard, Visa and American Express credit cards. Sorry but we do not accept Visa Debit cards for payment.

Ensure that you are entering the credit card information correctly - credit card number, expiry date, and verification number cannot have any spaces, dashes or hyphens.

Also ensure that you check the " I am not a Robot" selection that is next to  the reCAPTCHA logo (You will be prompted to select the similar images that are displayed on the screen before you can proceed). Once you successfully select the correct images a check mark will display in the field.


If there is no issue with the credit card and if there were multiple attempts to make a donation we suggest clearing the browser cache before another donation attempt. This will ensure any incorrect data is not being cached on the Browser.

This selection is under the Tools Menu in Internet Explorer. Select the Internet Options. In the General tab select the Delete field under Browser History.

Step by step instructions on clearing cache on other Browsers can be found on this Wiki page.


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