I haven't received my Virtual Gift Card I purchased?

All Gift Card purchased on-line are Virtual Gift Cards. When it says "shipped" it means we have finished processing your order, your credit card has been charged and we have shipped your order to you via e-mail.

Once your order has been processed you will receive a confirmation e-mail, a shipment e-mail and the third e-mail to come will be the Virtual Gift Card E-mail, it will contain the Barcode, Gift Card # and the CVC#. If you cannot see the Barcode you will need to click on the icon with the X in it or switch to HTML view. If you are unable to do so all you need it the Gift Card # and the CVC# visible in order to apply it to an on-line order or in-store purchase.

Please check your email in-box and if it is not there, check the junk mail, spam, and deleted messages depending on your security settings, these emails can end up in those files.

If you have still not received the Virtual Gift Card , please check your e-mail security settings and allow CustomerService@runningroom.com as a trusted address. You may also need to contact your e-mail account service provider and requested to have e-mails from CustomerService@runningroom.com be released as it is a trusted e-mail address.

If you have any question or concerns please contact customer service at 1-800-419-2906 ext. 226. Monday to Saturday 8am to 4:30pm MST.

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